|If you have a question or need help
with this product please
review the following list of frequently asked questions.
If you cannot find an answer to your
question here, please visit the main support page
for further information and instructions.
- Video Cards and Display Problems
- A DirectX error
occurred during setup. Why did this occur?
Rapture's Arcade Pack : Office
Edition is designed to run under DirectX and will install the drivers
necessary during the setup. If an error occurs during setup, note
the error message provided by the setup. Check your system drivers or
hardware specifications to determine the compatibility with recent
versions of DirectX.
Some video cards may encounter problems when using accelerated video
drivers, video drivers with more than 256 colors, or high-resolution
If you run into display problems try switching to a driver supplied with
For details on how to change drivers or switch to a different display
mode, see your Windows documentation.
- I got a message
regarding a version conflict with DirectX during setup. What does
You may encounter a version
conflict dialog when running the setup program related to the installation
of the DirectX drivers. Note the error message and refer to the above
instructions (question #1).
PROGRAMS RUNNING DURING SETUP:
- During the Setup, you will be notified to
discontinue any running programs that may interfere with the installation.
Before continuing, it is recommended that you close those programs. This
better ensures a successful installation.
- Some programs, such as anti-virus
applications that load automatically at startup, may be more difficult to
close than others. If you are unable to close these programs, you can
continue with the Setup by clicking the Next button. In most cases, the
Setup will complete successfully. However, should you run into problems,
for example, your system stops responding for several minutes during
Setup, please try the steps below to disable all running applications
prior to installing the product.
Recommended steps to disable programs that load during startup:
1. Restart your computer.
2. While Windows is loading, hold down the Shift key.
3. After booting up, but before running other programs, press the
Ctrl-Alt-Del keys together ONCE. If there are programs in the list
other than Explorer and Systray, select them and click the End Task
Programs may also load automatically in the Startup folder. These items
can be temporarily moved to another temporary folder or to your desktop
until the installation in completed. Once finished they can be placed back
in the Startup folder. This folder is located in: Windows\StartMenu\Programs\Startup,
and the items appear as shortcuts. Once moved from your Startup folder, be
sure to restart your computer so that the changes will take effect.